Himalayan Bullion Company Limited

Delete Your HBC Account

This page is for the HBC customer app, published by Himalayan Bullion Company Limited. You can ask us to delete your account here, or from inside the app under More → Account.

How to Ask

Email help@app.himalayanbullion.com from the address on your HBC account, with the subject Delete my account. You can also call us on +977 9700020999.

We will ask you to sign in and confirm before anything is deleted. We do this because a request on its own does not prove that the account is yours — and we would rather ask you twice than delete somebody else’s account once.

If You Have Something Open With Us

If you have an unpaid or undelivered order, silver in HBC custody, a credit balance, a buyback in progress or an open dispute, we will accept your request, stop any new transactions on the account, and tell you exactly what needs to be resolved first. We will finish the deletion once it is resolved.

We will not quietly close an account while we are still holding your metal or your money.

What We Delete

Your sign-in identity
All signed-in sessions
Notification tokens for your devices
Device sign-in keys registered to your account
Your notification preferences
Unfinished checkouts you never submitted
Your name, contact details, address and PAN — see the note below

If you have never bought anything or paid us, your name, contact details, address and PAN are deleted too. If you have, we keep only those — beside the order, payment, buyback or layaway record they belong to — because a financial record needs to say whose it is.

What We Keep, and Why

Receipts and other documents already issued to you — kept as a legal record
Records of money and metal that moved — kept as a financial record
Records of who did what — kept so actions remain attributable
Orders you completed — kept as a record of the transaction
Which version of our terms you agreed to — kept as evidence of what was agreed
Identity records collected at our counter — kept as a compliance record
Your membership number — never reissued to anyone else
Earlier versions of an address you corrected — an earlier value, kept as history rather than changed in place

We keep these for as long as the law requires us to. Deleting your account does not erase a receipt we already issued, a payment already recorded, or the record of who did what.