Fees and Charges Schedule
HBC charges nothing that is not on this schedule. All charges are shown before you pay.
1. Product charges
| Charge | Amount | Applies to |
|---|---|---|
| Making charge — silver bars 500 g and above | Nil | Bars |
| Making charge — silver coins | Fixed per product as a percentage of metal value, published in the catalogue (currently 4%) | 10 g, 20 g, 50 g, 100 g coins |
| Making charge — AZAYA and custom pieces | As published per piece | AZAYA, custom orders |
| Gift box | As published per product | Optional, at your request |
| Skill Development Fee (statutory levy, collected for the Government) | 0.5% of the sale value, as set by the Finance Act | Every retail sale of gold or silver; verified jewellery businesses exempt where the law provides |
HBC's sales of silver are not subject to VAT.
2. Plan charges
| Charge | Amount |
|---|---|
| Accumulate plan fee | Nil |
| Fixed Price plan fee | Nil |
| Early settlement fee | Nil. Making charges for settlement products apply as above, less making charges already paid. |
3. Collection, custody and overdue charges
| Charge | Amount | When |
|---|---|---|
| Collection | Nil | Within the eight-week free period |
| Overdue collection charge | 0.008% per day of the product's metal value (for a Fixed Price plan, of the silver paid for) | After the free period, until collection or custody |
| Custody charge | 0.006% per day of the product's metal value, paid in advance for the period chosen | While in custody. Currently waived under HBC's launch offer. HBC will publish an end date at least 30 days in advance; waived days are never charged later. |
| Post-custody overdue charge | 0.008% per day | After a custody period ends without collection or extension |
| Cap on accrued charges | Total overdue and custody charges accrued on any one product never exceed 20% of that product's metal value. At the cap, accrual stops. | All overdue and custody charges |
4. Buy-back
| Item | Amount |
|---|---|
| HBC buying price — paid by cheque (in store) | 3.99% below HBC's published selling rate |
| HBC buying price — taken as HBC Credits (in store or from the app) | 2.99% below HBC's published selling rate (the 1% difference is the credit incentive) |
| Verification | Nil |
| Buying limit | None |
5. HBC Credits
| Item | Amount |
|---|---|
| Credit incentive on buy-back taken as Credits | 1% of the buy-back value |
| Refund of unused Credits | Amount less any credit incentive received. No other charge. |
6. Gifts
| Item | Amount |
|---|---|
| Gift transfer fee (custody relocation cost) | 2.5% of metal value. Currently waived under HBC's launch offer; HBC will publish an end date at least 30 days in advance. |
7. Payments
| Item | Amount |
|---|---|
| NPS online payment fee | As shown by NPS before you confirm; borne by the customer |
| Bank transfer, cash, cheque | Nil from HBC; your bank's charges may apply |
| Refund by bank transfer or cheque | Nil |
8. Documents
| Item | Amount |
|---|---|
| Receipts, PAN bills, certificates, statements | Nil |
| Replacement physical certificate | As published in store |
9. Changes
A change to this schedule is published 30 days before it takes effect and applies only to transactions after that date. A Fixed Price plan's fixed price, and any charge frozen on a plan at booking, are not changed by a later schedule.