Payments Policy
1. How you can pay HBC
| Channel | Where | Notes |
|---|---|---|
| NPS (Nepal Payment Solutions) online payment | App, web, counter | HBC's official payment partner. Domestic cards and wallets. The NPS transaction fee, if any, is shown before you confirm. |
| Bank transfer | Counter, or by arrangement | To HBC's published account only. Quote your membership number. Applied when HBC's bank confirms receipt. |
| Cash | Counter only | Accepted within the limits set by Nepal's anti-money-laundering rules for precious-metal dealers. Amounts at or above the statutory threshold must be paid through your bank account. HBC refuses cash above the limit. |
| Cheque | Counter only | Applied when cleared. Silver is not released or allocated until clearance. |
| HBC Credits | App, web, counter | Under the HBC Credits Terms. |
1.1International cards are not currently accepted. HBC will announce when they are.
1.2Every payment must come from an account or wallet in your own name, or the business's name for a business customer. HBC may ask for evidence of the paying account and may return a payment from a third party.
2. When a payment counts
2.1A payment is confirmed when HBC's system records it as received from the payment provider or bank. The rate and price that apply are those in force when your payment intent was created, held for 40 minutes.
2.2A payment that arrives after the intent has lapsed is applied at the rate in force when it arrives, and the receipt shows that rate. A plan payment is applied to the plan; an outright purchase payment that cannot be applied is returned.
3. Failed, duplicate and unmatched payments
3.1A payment that fails at the provider is not charged to you. If money is debited but no payment is recorded, tell HBC with the provider reference; HBC traces it with NPS or your bank and applies or returns it within five working days of identification.
3.2A duplicate payment is returned to the paying account within five working days.
3.3HBC does not accept money on account. Any payment that cannot be matched to a purchase, plan or charge is returned to the paying account within five working days.
4. How HBC pays you
4.1HBC pays by cheque in your name or, for refunds, by bank transfer to the account you paid HBC from. HBC does not pay cash. Buy-back proceeds in store are paid by cheque within three working days of acceptance; buy-backs from the app are paid in HBC Credits. Refunds are paid within the periods in the Cancellations, Refunds and Remedies Policy.
4.2HBC's payment obligation is discharged when a cheque is issued to you; your bank's clearing time then applies. HBC records the issue date.
5. Receipts
5.1HBC issues a receipt for every payment received and every payment made, with the amount, channel, reference, date and time, and the transaction it relates to. Receipts are permanent records available in your account.
6. Reversals and chargebacks
6.1If a payment is reversed by your bank or the provider after HBC has applied it, the price for that silver is unpaid. HBC holds the silver or product as security for the unpaid price and gives you 14 days to pay. If the price remains unpaid, HBC may rescind that sale for non-payment, cancel the grams from your allocation register and correct its records. Fraudulent chargebacks are reported.
7. Levy and charges
7.1Any levy imposed by law on retail precious-metal sales is collected with the payment and shown on the receipt. HBC's charges are those in the Fees and Charges Schedule and no others.