Purchase Policy
This policy governs buying a product from HBC outright, in the app, on the web or in store. Plans are governed by their own terms.
1. What HBC sells
1.1HBC Bullion. Silver coins of 10 g, 20 g, 50 g and 100 g, and serialised silver bars of 500 g and above, refined and made by HBC. Gold products where listed.
1.2AZAYA. Finished jewellery and one-of-a-kind pieces, listed individually.
1.3Granules. Silver granules by weight, sold only to verified jewellery businesses.
1.4Custom orders. Pieces made to a customer's specification, arranged in store under a separate order form.
1.5Each product listing states its nominal fine-metal weight, purity, making charge and fees. Bullion is priced on nominal weight at HBC's published rate. Fineness (999 or 9999) is a product description; the price is calculated on the stated fine-metal weight.
2. Making charges and fees
2.1Making charges are fixed per product, as a published percentage of the metal value, in the catalogue and the Fees and Charges Schedule. Bars of 500 g and above carry no making charge. Coins carry the published making charge for their size. Staff cannot vary a making charge.
2.2Any fee (gift box, finishing, per-order charge) is shown as a separate line before you pay. Optional extras are added only at your request.
2.3A levy imposed by law on retail sales of precious metals is itemised separately at the statutory rate. Verified jewellery businesses that are exempt by law are not charged it.
3. How a purchase happens
3.1You select a product. The app or counter shows the full price: metal, making charge, fees, levy and total. The rate is held for 40 minutes from the moment you begin payment.
3.2Your purchase is confirmed when HBC's system records your payment as received. You receive a purchase receipt and an order confirmation.
3.3Ownership of the product passes to you on confirmation. A serialised bar is identified to you on allocation; until then you own a bar of that weight held in HBC's segregated customer stock.
3.4HBC issues the PAN bill when the product is made and recorded to you.
4. Readiness and collection
4.1Bullion is made to order where not in stock and is ready for collection no later than eight weeks after your full payment. HBC tells you when the product is ready. The eight-week free collection period runs from that notice. Collection and custody are governed by the Collection and Handover Policy and the Custody Agreement.
4.2If HBC is late, no overdue charge accrues for HBC's delay, and you may require HBC to settle your purchase into an available product of the same weight at no extra charge.
4.3Weight and purity. HBC bullion is sold by nominal fine-metal weight at the stated purity. A product is within specification if its fine-metal content is not less than the stated weight. HBC's assay is by its refinery; in a dispute either party may require an independent assay by a laboratory agreed between them, at the cost of the party found wrong.
5. Out of stock
5.1Bullion is always made by HBC; it is not refunded for unavailability.
5.2Special products (AZAYA, custom, one-of-a-kind). If HBC cannot supply a special product you have paid for, HBC will:
(a) offer a comparable or better product at no extra cost; or (b) if you decline, refund every amount paid, including fees and levy, to the account you paid from, within ten working days.
The choice is yours. HBC does not substitute without your written consent.
6. Mistakes
6.1If HBC supplies the wrong product, weight or purity, HBC replaces it with the correct product or, at your election, refunds the price paid. Tell HBC within seven days of collection; bring the product and the receipt.
6.2If a price was displayed wrongly because of a plain system error, HBC may cancel within seven days of the purchase and before handover or custody, and return every amount paid. HBC tells you within two working days of discovering the error.
7. Defects
7.1HBC bullion is guaranteed to be of the weight and purity stated. A product that is defective or not as described is replaced or refunded at the price paid, as the law requires. Inspect your product at handover; the Collection and Handover Policy explains how.
8. Cancellation
8.1A confirmed purchase is binding on both parties. It is not cancelled by a change of mind. If you no longer want the product, HBC's return route is to buy it back from you under the Sell to HBC Policy once it is made, collected or in custody.
8.2Your statutory rights under the Consumer Protection Act 2075 and the Electronic Commerce Act 2081 are not affected. See the Cancellations, Refunds and Remedies Policy.
9. Business purchases
9.1A verified jewellery business may buy granules, may be exempt from the statutory levy, and may book a Fixed Price plan with a lower advance. Verification is completed in store with company registration, PAN and authorised-representative documents.
9.2HBC does not buy back silver from verified jewellery businesses.
10. Staff discounts and promotions
10.1Any discount is shown on the receipt. Promotions are governed by the Promotions Terms.